After any emergency a written report (usually prepared by the Building Manager) will be forward to the Owner’s Corporation Committee and its manager.

Emergency Phone Numbers

Police / Fire / Ambulance: 000

Police Station 226 Finders Lane – 24 hours – 03 9637 1100

Chief Fire Warden (Building Manager):  0417 124 519

Emergency Plan for Hero Apartments
An emergency is defined as any actual or imminent event which in endangers or threatens to endanger the safety or health of any person in Hero Apartments or which destroys or threatens to destroy any property within the building and which may have legal implications.

An emergency could include:-

  • Fire
  • A Fatality
  • Serious injury or assault
  • A serious domestic dispute
  • A car accident in the undercover car park
  • Firearms or other weapons

Note that the Melbourne Fire Station has access keys only to the common property. Emergency services personnel will not enter apartments unless authorised.

In the event of a fire, the Chief Fire Warden will call the necessary emergency services and depending on circumstances will make an announcement over the building fire bell system.

If it is necessary to evacuate the building, DO NOT USE THE LIFTS!! In an orderly fashion, proceed down the stairs to the nearest building exit and move to the evacuation assembly area. This is located across Little Collins Street at the entrance to 120 Collins Street in front of the stairs. If available, the trained Wardens will direct you.

During an evacuation, in most cases, the Chief Warden can be identified with the white helmet and wardens wear a red helmet.

Identifying the Risks
The risks are those associated with high-density living.

There are a number of fire hoses and fire extinguishers located in the building and these are clearly marked. It is not recommended that residents attempt to use the fire extinguishers unless they have a current accreditation to use the equipment. Normally the fire extinguishers will be operated by
Fire Brigade personnel.

Stair wells must remain clear at all times. If any potential hazards are noted by any person in the building, they should notify the Building Manager who is authorised to take appropriate remedial action or if considerable cost is involved, the Building Manager will advise the Owner’s Corporation Committee for action.

Emergency Coordination
When evacuating the building, residents should evacuate as quickly and as orderly as possible to an assembly area Little Collins Street.

The all clear to return to the buildings will be given by the Officer-in-Charge of the Emergency Service or the Chief Warden if applicable.

Post Emergency
Residents need to report damage (in detail and in writing) to the Building Manager who in turn will advise the Owner’s Corporation Committee and SSKB. A comprehensive report of the emergency and damage is required for insurance purposes and for formulation of a repair plan.

All emergency systems are examined and tested regularly. The Owners Corporation Manager will take appropriate action to have repairs undertaken.

If collective trauma counselling is required, it will be arranged by the Owners Corporation Manager, otherwise individual trauma counselling may be arranged as required.

The emergency plan for Hero Apartments is intended to be flexible and covers both minor emergencies, which may be managed by the Building Manager and/or Residents, and major emergencies, which will be managed by the city’s standard emergency services.

After any emergency a written report (usually prepared by the Building Manager) will be forward to the Owner’s Corporation Committee and its manager.

A fire bell alarm system is available for announcements. In cases where the automatic fire sprinkler system is activated, the alarm system will be activated and the Melbourne Fire Station automatically called.

The continuous ringing of the fire bells will indicate an emergency situation. Announcements should follow shortly afterwards with instructions concerning building evacuation or simply to inform residents
of the emergency.

The Hero Owner’s Corporation has employed EmQ (www.emq.com.au) to manage our Fire Emergency Procedures.

It is recommended that you familiarise yourself with the ‘Fire Evacuation Emergency Plan’ that is displayed in the corridor on each floor level. EmQ have provided a booklet describing these procedures in more detail. Copies are available from the Building Manager on request.

The Chief Fire Warden for the building is the Building Manager. There are several trained Wardens who are residents within the building.

Standard Fire Orders

  • Assist any person in immediate danger — only if safe to do so.
  • Close the door of the apartment that is on fire.
  • Call the Fire Brigade on 000 as a backup to the automatic call made when the sprinkler system operates.
  • Attack the fire only if it is safe to do so.
  • Evacuate to the assembly area in Little Collins Street via the stairs.  Follow the Exit lights.
  • If the stairs are smoke filled, return to the apartment and await assistance.
  • Consideration to use of balconies to attract attention should be given, only if safe to do so.

False Alarms
A False Alarm Call out may incur cost of about $3,500 each time.
These costs are charged to the resident identified as being responsible in cases of negligence.

Avoiding False Alarms
To assist residents avoid such occurrences in future the following situations are known to cause the alarm to be triggered:

  • Smoking in common areas, corridors, floor landings, lifts and stairwells;
  • Utilisation of fire hoses for reasons other than a fire;
  • Excess cooking smoke entering common area corridors from an apartment eg. burning toast or other food (in non dangerous situations only windows should be opened to allow (excess smoke to escape); and
  • Excess heat/steam entering common area corridors from an apartment.
    For example, when the apartment front door remains open during the steam cleaning of carpets.